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  •    New to Magazine cafe
  •    Order Processing & Status
  •    Payments & Shipping
  •    Refunds & Exchanges
  •    International
  •    Auto Renew

New to Magazine cafe

Q. What is Magazine Cafe?

A. We are the nation's top Print & Digital magazine sellers. Offering Single Issues and Subscriptions for purchase to over 3000+ magazines.

Q. How to place order on Magazine Cafe Store?

  • Find the magazine you are looking for, using our Search or Browse by Category.

  • Choose between a Single Issue or Subscription on product detail page.

  • Once your cart is complete. Review and Click on Checkout.

  • Checkout as a Guest or setup an Account.

Q. How to make changes to existing order?

A. For changes to all existing orders, contact customer service at info@magazinecafestore.com with your Order details.

Single Issue Related

Q. What issue will I receive if I purchase a single issue?

A. We try to keep the covers updated as much as possible. Some magazine detail pages will even specify the current issue available. Use the Order Instruction option on the product detail page to let us know Issue/Cover preference. Otherwise we will always ship the most current issue available.

Q. How to place a Pre Order for upcoming single issue?

A. Use the Order Instruction option on the product detail page to let us know which issue the Pre Order is for.

Q. How to order multiple single issue copies with or without cover preference?

A. To order multiple single issue copies, please select the desired quantity in Single issue. Use the Order Instruction option on the product detail page to let us know Issue/Cover preference. If you don't then leave the box empty.

Q. How to cancel my single issue order?

A. Single issue order can be cancelled, unless it has been processed and shipped. For more details please contact customer support at info@magazinecafestore.com

Subscription Related

Q.Do you offer different kinds of Subscriptions?

A. We offer Print and Digital subscriptions.

Print we offer Annual, Semi Annual and Quarterly subscriptions if available for that magazine.Annual Subscription is the most popular. Once you select the magazine, all the subscriptions options available can be viewed on the product detail page.

All Digital subscriptions are Annual subscriptions.

Q. Which issue does my subscription begin with ?

A. International magazine subscriptions begin with the current issue available or next available issue. Turnaround time is very quick 3-4 weeks unless otherwise specified. If an exception our customer service will contact you.

Domestic magazine subscriptions begin in 6-8 weeks depending on the magazine's print schedule.

Digital subscriptions begin with the current issue available at that time. An email address is required to start this subscription.

Q. Print Subscription is coming out expensive vs buying 1 year worth of single issues?

A. Print subscription will always save you money since with each single issue you buy there is an additional shipping charge for it. All subscriptions have Free shipping with them.

Q. Can I change my shipping address for ongoing subscriptions?

A. Yes absolutely. Please contact our customer service with the new address information at info@magazinecafestore.com with your Order details.

Q. Can I cancel my subscriptions?

A. Yes you may by contacting customer support at info@magazinecafestore.com. Most subscriptions can be cancelled except Japanese magazines. Refund will be issued for all the unshipped issues.

Order Processing

Q. How soon will my order process and ship?

A. Once we received your Order, our fulfillment team checks on the availability of the magazines to be processed and shipped.

Q. Why am I receiving an email from Order department regarding my Order?

A. Our order department can reach out to you for different reason pertaining to the Order i.e.cover unavailability, issue question or magazine unavailability. We try to keep our website as much updated as possible but sometimes these situations do arise.

Q. How soon do Pre Orders get processed ?

A. Pre order is an order for a future issue. As soon as the issue arrives in stock from the Publisher, we process the orders on first come first basis.

Q. What kind of packaging do you use ?

A. We use opaque bubble mailers to protect our products from damage.

Payments & Shipping

Q. Do you ship domestic (within continent USA)?

A. Yes, we do ship domestic within the continent USA via USPS, UPS or similar services. There are 3 levels of service we offer. All come with Tracking option.

Standard shipping: Most economical, usually takes about 5-8 business days in transit*.

Ground Shipping: UPS Ground shipping takes 3-5 business days in transit*, includes tracking facility

Express Shipping: 2nd Day Express delivery service in transit*, includes tracking facility

*Once we ship the package it is the expected number of days to receive the package. These time frame are good for mainland shipping only.

Q. Do you ship magazines to prisons?

A. Yes, we ship to prisons, but there are some restrictions and rules. We advise you check with prison authorities or recipient before ordering. Once the order is shipped to the address provided to us, no refunds will be issued for returned / undelivered / wrongly delivered parcels due to incorrect address under any circumstances.

All prices shown on the website are in US Dollars.

We accept all major Credit cards / Debit cards i.e. Visa, Mastercard, Amex, Discover.

We also accept payments via Paypal.

Q.Do you ship International / Overseas?

A. Please check our International section for more detailed information.

Refunds & Exchanges

Returns and Refunds

We take pride in providing our customers the best magazine selection possible. By default we ship the most current issue available if nothing is mentioned in comments box.

Return Policy

If an Order is wrongfully fulfilled / mis delivered / defective. Please contact customer service at info@magazinecafestore.com or call us at 212-391-2004. We give our customer option to either get a replacement product or give a full refund.

If for some reason you are not happy with your purchase, you have 5 business days from the day of receipt of package to return us the magazine. The return shipping cost will be taken care of by the customer. Upon receipt of the package we will issue a refund for the value of the product only.

Return Procedure

All returns are to be sent back using the packaging in which order was sent. The package can be returned to the local USPS facility as a refusal to accept delivery. The package will be sent back to the return address on the shipping label. Once the package is received in warehouse, we will begin the refund process. For more information the refund process see below.

Refund Process

All Credit Card / Debit Card / Gift Card payments will be refunded back on the same account. We process the refund within 24 - 48 hrs after receiving the package, it can take 3-6 business days for the refund to show on the statement based on your bank / financial institution policy.

Paypal payments will be refunded back on the Paypal account used within 24 -48 hrs. This refund usually is instant but sometimes Paypal might hold a transaction for further investigation based on their policies.

Exchange Policy

If you are unsatisfied with a product or ordered a wrong product, we will be happy to assist you get the right one. For questions on exchanging a product, please contact us at info@magazinecafestore.com within 5 business days from the day of receipt of the original order / product. One of our customer service rep will assist you in the exchange process.

Return shipping and additional shipping costs for replacement product will be taken care of by the customer.

Regarding Claims and Liabilities

We shall not be liable to the customer or any other party for any direct, indirect, consequential loss of business /sales /profit /goodwill etc., on account of any delay / non receipt / discontinuation of ordered or subscribed magazine(s) from its publisher / whole seller / distributor or for losing / wrong delivery in transit /shipping by carrier company or due to any act of omission or commission by us / our employees /carrier company.

For any fault of ours, our liability will only be limited to refunding actual cost of issue(s) missed /lost by the customer.

Q.Which countries do you ship Internationally to and what shipping services do you offer?

We ship all over the world. We offer 3 levels of service.

Standard Shipping: No Tracking. Most economical. Takes anywhere from 15-18 Business Days** (Don’t count Weekends)

Priority Shipping: No Tracking. Takes anywhere from 8-12 Business Days** (Don’t count Weekends)

Express Shipping: Tracking available. Takes anywhere from 3-5 Business Days** (Don’t count Weekends)

** These delivery time frame are provided by the shipping service provider. Due to customs clearance and processing time, these delivery time can change. Please note these are valid once we process and submit the package to customs. Not from the day when the order was placed.

Q.What is the the cost of shipping Single Issue internationally?

From the Magazine product detail page, you will select the Single Issue option and Add it to cart. In the cart it will show you the shipping options and costs associated with them.

Q.What is the Subscription cost of a magazine for International delivery?

Subscription cost shown on the product detail page is the actual subscription cost inclusive of delivery to your country.

This is the final price. No taxes, fees or shipping will be added this price.

Q.Who is responsible for Custom Fees / Duties / Processing Fees for International shipping ?

Magazine Café takes responsibility of putting postage and customs clearance in USA only. If your home country requires any duties, fees or processing fees on International packages, it is your responsibility. Magazine Café will not be held liable for non delivery of package due to non payment of this. We recommend you check with your postal office before placing your order.

Auto Renew Service

Our Auto Renew Service takes the hassle out of Magazine Subscriptions. It is the new way to stay subscribed to all your favorite magazines & still gives you the option to opt out of Auto Renew at any time you like.

What is this service:

We are pleased to offer our hassle free Auto Renew Service for subscription renewal for qualifying magazines.

With Auto Renew Service our customers never have to worry about missing an issue of their favorite magazine in case they forgot to renew the subscription. This service ensures the subscription will be renewed at the end of the subscription term at the Best possible renewal rate available from us.

Most Digital magazines and Domestic magazines are not part of this service currently.

How Does this work:

We always keep you informed about your account. No charge will be made without informing you. Once the subscription term is near the end, we will send you a notice via email, informing you about this upcoming renewal.

If no changes to your subscription you simply do nothing. An email receipt will be sent out once the renewal has been processed for your records.

If you do intend to make any changes to your subscription i.e. subscriber name, duration of the subscription or opt out of the service. Contact our customer service at info@magazinecafestore.com or call 212-391- 2004 to assist you.

You are always in control of your account 100%.

General Renewal Service

If you choose to opt out of the Auto Renew Service, your subscription can be renewed the traditional way.

How Does this work:

Once the subscription term is near the end, we will send you a notice via email, informing you about this upcoming renewal.

If you wish to continue with the subscription, you will have to take action and renew the subscription as per the instructions in the notification.

If you dont wish to continue with the subscription, no action needs to be taken.

100% Satisfaction Guarantee

All of Magazine Cafe's subscriptions come standard with 100% satisfaction guarantee.

You can cancel whenever you like & we will provide 100% refund to you for all undelivered issues for any reason at anytime

Just one more reason for you to subscribe with Magazine Cafe, giving you the flexibility to change or cancel any time you wish.

With Magazine Cafe you can always shop with confidence knowing about our 100% Satisfaction Guarantee.

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Magazine Cafe Store- Fashion Magazine Subscriptions Magazine Cafe Store in NYC
Email: info@magazinecafestore.com
Phone: +1-212-391-2004
Url:
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15 W 37th Street (Bet 5 & 6 Ave), New York NY-10018, USA
New York, New York 10018